Benjamin Crabbe (Director), Contact Centres Australia
“CCA’s Management team participated in a two day seminar on stress management techniques organised by Associated Counsellors & Psychologists Sydney; and we have seen an immediate benefit. The Management team who completed the training have been able to see and feel a difference in their professional and personal lives. Your ability to show us how to absorb stress and react calmly in high pressure situations was most appreciated as is the way you have motivated all of us to be aware of our thoughts, feelings and pre-conceived notions. We highly recommend your training. Its effectiveness is already spreading throughout CCA.”
Benjamin Crabbe (Director), Contact Centres Australia
Stress Management: This course teaches participants to recognise the signs and causes of stress in the workplace and offers a range of practical tools to aid in the reduction of stress. Tools introduced include reflective listening and mindfulness-based meditation. 1.5 hr sessions.
Respectful Workplace: We offer a series of workshops designed to create a sustainable and supportive workplace environment, and ensure the most effective and productive outcomes. Programs include: Effective Communication, Respectful Communication, Workplace Values, Teamwork and Bullying & Harassment Awareness (including discrimination and sexual harassment). Participants refine their emotional intelligence and communication and decision-making skills to ensure that their behaviours always meet the needs and expectations of a modern workforce. Each workshop runs from between 1.5 hours – 3 hours.
Successful Communication Strategies: A short course designed to help employees communicate more effectively with their colleagues, peers and managers. This course teaches assertive communication skills and aims to assist employees who have difficulty making themselves heard or understood in a work context. Anger management techniques may be incorporated into this course depending on the needs of the group. 1.5 hours
Bully & Harassment Awareness Training: This workshop for managers provides insight into bullying behaviour to enable early recognition of problematic behaviour in the workplace. Strategies and responsibilities for responding to bullying behaviour are then introduced. These include a range of techniques directed at both the bully and the victim, as well as processes which serve to reinforce a positive workplace culture. 2 hr sessions
Other workshop topic areas include:
We also offer an executive coaching and mediation service.
