Our Privacy Policy

As an organisation which helps customers connect to allied healthcare providers, Associated Counsellors & Psychologists Sydney may be bound by the Privacy Act 1988 and its amendments, including the Australian Privacy Principles.

We take your privacy seriously.
 
Our associated Psychologists & Counsellors are bound by the privacy policies, rules and guidelines of their relevant professional association and may also be bound by Australian privacy legislation.

WHAT INFORMATION DO WE RETAIN

When you first contact Associated Counsellors (either by phone or by email), you will generally provide information like your name, phone number and address, and you may provide some background information relating to your need for counselling.  This information is held in our secure database, and, if you proceed to make a booking, will be made available to your counsellor.

Except with your express permission and except as described above, we will keep all information you provide to us confidential and secure at all times. Please note that there may be exceptions to this policy, under circumstances such as:

-    in the case of a legal court subpoena, or
-    if we identify an imminent threat of harm to you or another person we may decide, without obligation to do so, to report that information.

HOW DO WE USE THE INFORMATION YOU PROVIDE

The personal information you provide to us is used by our Intake Officer to administer and manage our services to you and your counsellor, and to give you information to enable you to select a practitioner that may suit your needs. Whilst we do our best to connect you with a professional counsellor who can assist you with your issue, we make no warranty as to the suitability of your counsellor for your particular needs.

WHAT INFORMATION DOES YOUR COUNSELLOR RETAIN

All of our counsellors are independently practicing clinicians and are not employed by us. However they are all members of professional bodies which stipulate best practices for information management.

Your counsellor will gather additional information about you from the sessions you have together. Often, your counsellor will make notes about your session, either during or immediately following your appointment. This information is used by your counsellor to provide the best possible psychological service.

Your counsellor is responsible to ensure that this information is securely held according to the confidentiality policies stipulated by their governing professional organisations, and in accordance with Australian privacy law. If your therapist is a Registered or Clinical Psychologist, you can access their privacy guidelines here: http://www.psychology.org.au/about/ethics/#s1. If your therapist is a Psychotherapist or Counsellor, they will likely be a member of one of the member organisations of PACFA, and you can view their privacy guidelines here: http://www.pacfa.org.au/aboutus/cid/13/t/aboutus.
 

ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to access the information we keep about you. Please contact our office for more information.

CONCERNED?

If you have any concerns about your privacy or the use or management of your personal information which you provided directly to ‘Associated Counsellors’ by email or phone please contact us. If you are concerned about the information which you provided to your counsellor, please your counsellor directly. If you wish to lodge a formal complaint, you can do so by contacting the Privacy Commissioner on 1300 363 992.


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Tel: (02) 8205 0566

Sydney CBD

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185 Elizabeth St
Sydney CBD NSW 2000
Tel: (02) 8205 0566

Bondi Junction

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802/9-13 Bronte Rd
Bondi Junction NSW 2022
Tel: (02) 8094 1792

Double Bay

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Unit 6, 442 New South Head Road
Double Bay NSW 2028
Tel: (02) 8820 0717

Surry Hills

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302/88 Foveaux St
Surry Hills NSW 2010
Tel: (02) 8094 1790

Potts Point

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2/27 Challis Ave
Potts Point NSW 2011
Tel: (02) 8820 0717

Parramatta

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38b/70-74 Phillip St
Parramatta NSW 2150
Tel: (02) 8897 0803

Blacktown

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18 Callabona Ave
Woodcroft NSW 2767
Tel: (02) 8820 0717

Campbelltown

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12-14 Warby St
Campbelltown NSW 2560
Tel: (02) 8820 0717

Bankstown

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Suite 4, 21 Kitchener Rd
Bankstown NSW 2200
Tel: (02) 8004 9961

Glebe

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5/198 St Johns Rd
Glebe NSW 2038
Tel: (02) 8094 1796

Enmore

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216 Enmore Rd
Enmore NSW 2042
Tel: (02) 8897 0809

Leichhardt

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James St
Leichhardt 2040
Tel: (02)8006 5225

Lilyfield

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1/358 Catherine St
Lilyfield NSW 2040
Tel: (02) 8007 7337

Castle Hill

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46 Old Castle Hill Rd
Castle Hill NSW 2154
Tel: (02) 8090 0817

Bella Vista

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211/5 Celebration Dr
Bella Vista NSW 2153
Tel: (02) 8820 0717

Baulkham Hills

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21/35 Old Northern Road
Baulkham Hills NSW 2153
Tel: (02) 8820 0717

Pennant Hills

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10 Fisher Ave
Pennant Hills NSW 2120
Tel: (02) 8090 1440

North Shore Sydney

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343 Sailors Bay Rd
Northbridge NSW 2063
Tel: (02) 8094 1793

Cremorne

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4/350 Military Rd
Cremorne NSW 2090
Tel: (02) 8897 0810

Lane Cove

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221 Longueville Rd
Lane Cove NSW 266
Tel: (02) 8002 1201

Chatswood

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54/47 Neridah St
Chatswood 2067
Tel: (02) 8005 4151

Killara

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Koola Ave
Killara NSW 2071
Tel: (02) 8897 0811

Wahroonga

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6/2 Redleaf Ave
Wahroonga NSW 2076
Tel: (02) 8090 1440

Dee Why

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5 Selby Ave
Dee Why NSW 2099
Tel: (02) 8404 0622

Sutherland Shire

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4/26 President Ave
Caringbah NSW 2229
Tel: (02) 8094 1799

Hurstville

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262a, Bldg.2, 7-11 The Avenue
Hurstville NSW 2220
Tel: (02) 8897 0807

Kogarah

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13a/13 Montgomery St
Kogarah NSW 2217
Tel: (02) 8897 0806

Central Coast - Gosford

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3 Hills Street
Gosford NSW 2250
Tel: 8094 1785

Central Coast - Erina

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17C/8 Karalta Rd
Erina NSW 2250
Tel: (02) 8004 5170

Blaxland

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Unit 5, 146 Great Western Hwy
NSW 2774
Tel: (02) 8004 9960

Wollongong

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Harkness Ave
Keiraville NSW 2500
Tel: (02) 4210 6170

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