Corporate Anger Management &
Workplace Anger

Is Your Anger or Your Employee's Anger out of Control?

Today’s working environment can be a very stressful place indeed.  Very often, stress spills over into feelings of anger which can be directed at our coworkers, our bosses or our customers.  While anger is a normal emotion, how we deal with it and how we express it can become cause for concern if we find ourselves acting out inappropriately.  One way of learning how to cope with anger management issues is to seek help from a counsellor, psychologist or therapist who can help you learn better ways of expressing difficult and uncomfortable emotions and feelings. Anger management therapy has become a commonplace service used by industry and individuals to manage anger at work.   (This article is electronically protected - Copyright © Associated Counsellors & Psychologists Sydney PTY LTD)

How are Stress, Work and Anger Related?

Almost every workplace incorporates some level of stress.  The stress may be due to interacting with customers, meeting deadlines, negative peer relationships, or simply having too much work to accomplish and not enough time.  An additional stressor related to work that is especially present for many people today is the fear of retrenchment.  Whatever your work situation is, there is sure to be some amount of stress that you experience on a daily basis.

There are many expectations when it comes to work performance and living up to these standards can be extremely stressful.  Add to it difficult work relationships, and soon going to work can become an unpleasant experience.  As the stress builds, so does our intolerance of annoyances and petty details that can occasionally come up as we interact with co-workers, supervisors and customers.
The more pressured we feel to perform when we do not feel supported or do not feel heard, the more likely we are to become angry.

Very often, poor communication is at the centre of feeling frustrated.  Communication is a two-way process, with one party sending a message and the other party receiving the message and then responding.  If we continue to attempt to communicate and the message is either not being received or is received, but distorted by the listener, then chances are we are much more likely to eventually become frustrated and angry.

When Does Workplace Anger Become a Problem?

While everyone experiences anger at work at some point, the way in which we handle it determines whether or not it is a problem.  Some problematic behaviours include:

Angry Outbursts – Yelling and screaming at co-workers, customers and supervisors can be especially problematic, inappropriate, and often embarrassing.

Slamming, Hitting and Pushing – Reacting physically when we become angry or frustrated can not only result in damaging expensive business equipment, but can also result in automatic dismissal and even charges of assault.

Retaliation or Bullying – Retaliating against co-workers for real wrongs done against you (real or perceived) can take the form of undermining another’s work assignments, creating conflict with others or starting viscous rumors and engaging in office gossip. Retaliation is a form of bullying. Retaliation or bullying very often can create a hostile workplace environment and can even result in legal action in addition to disciplinary actions by supervisors. It can also cause others in your workplace great unhappiness and even fear.

Displaced Anger – Another substantial problem with work-related anger is displacing the anger on others who have nothing to do with the situation that is the cause of our anger.  Some people discover that they can hold their anger in at work, only to come home and take their frustration out on their spouses, children and other family members or friends.

What are Solutions for Workplace Anger?

Resolving anger in the workplace is not something that occurs overnight.  Working with a counsellor or psychologist on anger management issues can help you to resolve the anger management issues that stem from your workplace frustration and stress.

In many cases, a counsellor, psychologist or therapist can help you learn stress management techniques that will not only result in a reduction of stress-related symptoms, but also a significant reduction in angry episodes.  Learning how to recognise the triggers that make you angry or the signals that tell us that we are angry can also be an important skill for anger management when it comes to our working lives.

Finally, one of the most significant issues a counsellor or therapist can help with is learning communication skills that can help reduce workplace conflict generally.  Learning active listening skills can go a very long way to resolving workplace conflict. A psychologist or counsellor can teach you active listening skills such as:-

- how to reflect what someone else is saying,

- how to listen without anticipating the answers, and

- how to ask questions to elicit more helpful information

In addition to helping to avoid workplace conflict, strong active listening and communication skills can also improve your customer service and sales abilities.

How to Seek Help for Workplace Anger Problems

A counsellor, psychologist or therapist may be able to help you or someone you know who is having problems with workplace anger or anger management issues.  They can teach you about stress management techniques, help you improve communication skills and uncover the underlying reasons for inappropriately expressed anger.  Many employers have Employee Assistance Programs which may enable you to access our counselling services as part of your employee benefits.

(This article is electronically protected - Copyright © Associated Counsellors & Psychologists Sydney PTY LTD)

If you or someone you know is struggling with these or similar problems and would like to book a consultation with a qualified counsellor or psychologist, or you would like to obtain further advice please contact:

Associated Counselors & Psychologists Sydney

Company Managers may also wish to visit our Employee Assistance Programs (EAP) page to learn more about how easilly we can begin offering your workplace employee and staff counselling solutions.

Want Us to Call You?

Related Topics

online counselling

Online Counselling

Skype Internet Counselling
Australia - Now Available
Tel: (02) 8205 0566

Sydney CBD

Sydney CBD Map

185 Elizabeth St
Sydney NSW 2000
Tel: (02) 8205 0566

Bondi Junction

Bondi Junction Map

802/9-13 Bronte Rd
Bondi Junction NSW 2022
Tel: (02) 8094 1792

Double Bay

Double Bay Map

Unit 6, 442 New South Head Road
Double Bay NSW 2028
Tel: (02) 8820 0717

Surry Hills

Surry Hills Map

302/88 Foveaux St
Surry Hills NSW 2010
Tel: (02) 8094 1790

Potts Point

Potts Point Map

Potts Point NSW 2011
Tel: (02) 8820 0717


Parramatta Map

38b/70-74 Phillip St
Parramatta NSW 2150
Tel: (02) 8897 0803


Bankstown Map

Suite 4, 21 Kitchener Rd
Bankstown NSW 2200
Tel: (02) 8004 9961


Blacktown Map

18 Callabona Ave
Woodcroft NSW 2767
Tel: (02) 8820 0717


Campbelltown Map

3/167 Queen St
Campbelltown NSW 2560
Tel: (02) 8820 0717

Glenmore Park

Glenmore Park Map

2 Sir John Jamison Circuit
NSW 2745
Tel: (02) 8004 9960


Glebe Map

St Johns Rd
Glebe NSW 2038
Tel: (02) 8094 1796

Dulwich Hill

Dulwich Hill Map

Challis Avenue
Dulwich Hill NSW 2203
Tel: 02 8004 9963


Enfield-Burwood Map

Portland St
NSW 2136
Tel: (02) 8004 9963


Enmore Map

216 Enmore Rd
Enmore NSW 2042
Tel: (02) 8897 0809


Leichhardt Map

Parramatta Rd
Leichhardt 2040
Tel: (02)8006 5225


Lilyfield Map

1/358 Catherine St
Lilyfield NSW 2040
Tel: (02) 8007 7337

North Strathfield

North Strathfield Map

Level 1, 9 George Street
NSW 2137
Tel: (02) 8004 9964

Castle Hill

Castle Hill Map

46 Old Castle Hill Rd
Castle Hill NSW 2154
Tel: (02) 8090 0817

Baulkham Hills

Baulkham Hills Map

21/35 Old Northern Road
Baulkham Hills NSW 2153
Tel: (02) 8820 0717

Bella Vista

Bella Vista Map

211/5 Celebration Dr
Bella Vista NSW 2153
Tel: (02) 8820 0717

Pennant Hills

Pennant Hills Map

10 Fisher Ave
Pennant Hills NSW 2120
Tel: (02) 8090 1440


Hornsby Map

7/49 Palmerston Road
NSW 2077

North Shore Sydney

North Shore Sydney Map

343 Sailors Bay Rd
Northbridge NSW 2063
Tel: (02) 8094 1793

North Sydney

North Sydney Map

2/83 Walker St
NSW 2060
Tel: (02) 8004 9962


Chatswood Map

54/47 Neridah St
Chatswood 2067
Tel: (02) 8005 4151


Cremorne Map

4/350 Military Rd
Cremorne NSW 2090
Tel: (02) 8897 0810

Lane Cove

Lane Cove Map

221 Longueville Rd
Lane Cove NSW 266
Tel: (02) 8002 1201

Macquarie Park Ryde

Macquarie Park Ryde Map

Suite 119
32 Delhi Road NSW 2113
Tel: (02) 8004 9966


Mosman Map

Suite 4, 701 Military Rd
Mosman NSW 2088
Tel: (02) 8094 1965

North Sydney

North Sydney Map

Hazelbank Rd
Wollstonecraft 2065
Tel: (02) 8090 1019


Killara Map

Koola Ave
Killara NSW 2071
Tel: (02) 8897 0811


Wahroonga Map

6/2 Redleaf Ave
Wahroonga NSW 2076
Tel: (02) 8090 1440

Dee Why

Dee Why Map

5 Selby Ave
Dee Why NSW 2099
Tel: (02) 8404 0622


Miranda Map

Level 1, 29 Kiora Road
Miranda NSW 2228
Tel: (02) 8004 9960


Caringbah Map

4/26 President Ave
Caringbah NSW 2229
Tel: (02) 8094 1799


Hurstville Map

262a, Bldg.2, 7-11 The Avenue
Hurstville NSW 2220
Tel: (02) 8897 0807


Kogarah Map

13a/13 Montgomery St
Kogarah NSW 2217
Tel: (02) 8897 0806

Central Coast - Gosford

Central Coast - Gosford Map

3 Hills Street
Gosford NSW 2250
Tel: 8094 1785

Central Coast - Erina

Central Coast - Erina Map

17C/8 Karalta Rd
Erina NSW 2250
Tel: (02) 8004 5170


Wollongong Map

Harkness Ave
Keiraville NSW 2500
Tel: (02) 4210 6170