Frequently Asked Questions


Fees, Opening Hours, and Rebates

  • Are you open after hours or on the weekend?
    All of our locations are open either after-hours or on a weekend. Contact us to find out the exact opening hours of your desired location.
  • What is the fee?
    The fees vary depending on locations, the qualifications of the counsellor, and if the counselling is for couples or individuals. Fee's start from of $120. Medicare rebates and private health rebates may apply. Call us for a quote on the exact cost of your counselling visit.
  • Do you bulk bill? i.e. Is there a fee for the service?
    We do not provide a bulk billing service. In some circumstances you may be eligible for a rebate reducing the gap payable by you(see below).
  • Do I need a referral?
    You do not need a referral to access our counselling service. You will need to see your GP if you wish to claim a rebate from Medicare (see below for more information)
  • Can I claim a rebate when I see a counsellor or psychologist?
    In some circumstances it is possible to claim a rebate from Medicare when you see a Clinical or Registered Psychologist. To obtain a rebate, you first need to see your GP and obtain a Mental Health Care Plan. This plan will enable you to obtain a rebate from Medicare for your counselling service. Please note that not everyone is eligible for a Mental Health Care Plan – please discuss your eligibility with your GP. When claiming a rebate, you will still need to pay the full fee at the time of your booking, after which you can take your receipt to Medicare for partial reimbursement.
  • In what circumstances can I not claim from Medicare?
    Medicare only covers the services of a Clinical or Registered Psychologist who provides counselling to an individual – Relationship therapy for couples is not covered by Medicare, and nor is counselling by a professional counsellor or psychotherapist. Medicare also only covers face-to-face counselling and is not available to clients who use an online counselling or telephone counselling service. Remember, you must obtain a Mental Health Care Plan from your GP before you can become eligible for a Medicare rebate.
  • What does the Medicare rebate provide?
    Eligible patients can obtain a rebate for up to 6 sessions initially, and a further 4 sessions (if applicable). When you see a Registered Psychologist, you will be entitled to a Medicare rebate of approximately $83 per session. When you see a Clinical Psychologist you will be entitled to approximately $124 per session.
  • Can I claim from my private health fund?
    Many private health funds in Australia cover psychology services as part of their Extras cover. Please make your own enquiries with your Health Fund to determine whether or not your policy covers you, and to what extent. Each policy is different.


About Counselling

  • How often do I need to attend?
    There is no minimum or fixed number of sessions that you need to attend. We make your initial booking, and then you can choose how often you would like to attend. Most clients attend weekly or fortnight, and will often drop down to monthly sessions when they feel they are ready.
  • How many sessions do I need to attend?
    This is a difficult question to answer. It depends on the issues you are bringing to counselling, and what benefit you feel you are gaining from the sessions. On average couples attend between 4-12 sessions, sometimes coming back for to touch base on an regular basis. Individuals should expect to attend for a minimum of 6 sessions, as it is difficult to achieve results in less time. However, if, for example, you have a particular issue that you want help resolving, you might find that you only need 1 or 2 sessions to come to a resolution. Sometimes clients find that they get ongoing benefits from the sessions, and they might attend for a longer period. Indeed, clients with personality issues often find they want to come for many years, finding support and containment in their therapy. Generally speaking, people continue counselling whilst they feel they are gaining benefit from it. There is no minimum or maximum number of sessions required, and you are free to book from session to session.
  • My partner/friend/relative needs counselling. Can I book an appointment for him?
    We are not able to book an appointment on behalf of a third party. We are able to provide you with practice locations, opening times, fees and other general information about our service but the individual seeking counselling will need to call us directly to make the booking.
  • Is my counselling session confidential?
    The information discussed in your counselling session is entirely confidential and will not be released to anyone except with your express permission. The only time a practitioner may release information to authorities is if they feel your life or someone else’s life is in immediate danger, if they are mandated to report the abuse of a child under 16yrs, or the records fall under legal subpoena from a court of law.


Couple Counselling

  • Can we see a couples counselling if we are not married?
    Yes. Couples counselling is for all sorts of couples, including de facto couples, couples living apart, gay and lesbian couples, parent/child, siblings, friends or work colleagues. Couples counselling works to improve your relationship, regardless of the nature of that relationship. Mediation can also benefit non-romantic couples who are in conflict.
  • We are interested in couples counselling, but first we would each like to talk to the therapist privately. Is this possible?
    It is important to determine what your primary goal is. If you are wanting to work together on your relationship then we usually recommend that you meet the counsellor together for your first session, so that you commence counselling on an even playing field. Some counsellors may then suggest that you book separate appointments before coming together again as a couple.
    If you commence counselling alone, and subsequently decide to invite your partner to join you, your counsellor may suggest that you see another, independent couples counsellor for your relationship needs.
    Sometimes a person will want to engage in couples counselling because they feel that their partner really needs to work on a particular issue affecting their relationship, for e.g. addiction issues, anger issues or depression. This is fine. The counsellor may continue to see you as a couple, or she may recommend that your partner seek independent counselling.
  • Will the couple’s therapy save my relationship or marriage?
    Couples counselling will help you and your partner develop better communication skills and rekindle lost intimacy. However, couples counselling does not necessarily ‘save’ your relationship. Sometimes couples counselling helps couples to realise that they should not be together, in which case it can greatly aid the process of separation.
  • My partner doesn’t want couples counselling though I do, what are my options?
    There are no certain tips to encouraging your partner to come to counselling with you. Often, individual persons within a relationship will benefit hugely from seeing a counsellor on their own. You can still talk through your own relationship issues, and learn skills to enhance your communication and intimacy when you are back with your partner. Sometimes people just need support from a professional and we encourage you to give counselling a go even if your partner won’t come with you.


Other Questions

  • What support can you offer our Employees?
    Associated Counsellors offers an Employment Assistance Counselling Program (EAP) to employees of large and small firms. Through this program we are able to offer one on one counselling for employees experiencing a wide range of concerns including stress, anger, bullying, trauma and grief. We are also able to offer on-site trauma response counselling. You can use our service for a singular need, or you can contract with our company to service all of your EAP counselling needs. Our EAP service is customised so that you only pay for what you use.  Please contact us  for more information about our service.
  • I am under 18 and do not want my parents to know I am seeing a counsellor, who can help me?
    There are many services available for young people who need to talk. Try calling the Kids Help Line on 1800 55 1800. Headspace is an organisation who also specialises in youth counselling. They have several locations across Australia. You can visit their website to find your nearest location at www.headspace.org.au. If you are between the ages of 16 and 18, you can see one of our counsellors without your parent’s knowledge, but as we have a fee associated with our service, this may limit your options. If cost is an issue, try contacting one of the organisations listed above.

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Tel: (02) 8205 0566

Sydney CBD

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185 Elizabeth St
Sydney CBD NSW 2000
Tel: (02) 8205 0566

Bondi Junction

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802/9-13 Bronte Rd
Bondi Junction NSW 2022
Tel: (02) 8094 1792

Surry Hills

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302/88 Foveaux St
Surry Hills NSW 2010
Tel: (02) 8094 1790

Potts Point

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2/27 Challis Ave
Potts Point NSW 2011
Tel: (02) 8820 0717

Parramatta

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38b/70-74 Phillip St
Parramatta NSW 2150
Tel: (02) 8897 0803

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18 Callabona Ave
Woodcroft NSW 2767
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12-14 Warby St
Campbelltown NSW 2560
Tel: (02) 8820 0717

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5/198 St Johns Rd
Glebe NSW 2038
Tel: (02) 8094 1796

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216 Enmore Rd
Enmore NSW 2042
Tel: (02) 8897 0809

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James St
Leichhardt 2040
Tel: (02)8006 5225

Lilyfield

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1/358 Catherine St
Lilyfield NSW 2040
Tel: (02) 8007 7337

Castle Hill

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46 Old Castle Hill Rd
Castle Hill NSW 2154
Tel: (02) 8090 0817

Bella Vista

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211/5 Celebration Dr
Bella Vista NSW 2153
Tel: (02) 8820 0717

Baulkham Hills

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21/35 Old Northern Road
Baulkham Hills NSW 2153
Tel: (02) 8820 0717

Pennant Hills

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10 Fisher Ave
Pennant Hills NSW 2120
Tel: (02) 8090 1440

North Shore Sydney

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343 Sailors Bay Rd
Northbridge NSW 2063
Tel: (02) 8094 1793

Cremorne

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4/350 Military Rd
Cremorne NSW 2090
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Lane Cove

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221 Longueville Rd
Lane Cove NSW 266
Tel: (02) 8002 1201

Chatswood

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54/47 Neridah St
Chatswood 2067
Tel: (02) 8005 4151

Killara

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Koola Ave
Killara NSW 2071
Tel: (02) 8897 0811

Wahroonga

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6/2 Redleaf Ave
Wahroonga NSW 2076
Tel: (02) 8090 1440

Dee Why

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5 Selby Ave
Dee Why NSW 2099
Tel: (02) 8404 0622

Sutherland Shire

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4/26 President Ave
Caringbah NSW 2229
Tel: (02) 8094 1799

Hurstville

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262a, Bldg.2, 7-11 The Avenue
Hurstville NSW 2220
Tel: (02) 8897 0807

Kogarah

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13a/13 Montgomery St
Kogarah NSW 2217
Tel: (02) 8897 0806

Central Coast - Erina

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17C/8 Karalta Rd
Erina NSW 2250
Tel: (02) 8004 5170

Central Coast - Wyong

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2a / 100 Pacific Highway
Wyong NSW 2259
Tel: (02) 8004 8510

Wollongong

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Harkness Ave
Keiraville NSW 2500
Tel: (02) 4210 6170

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